Email support
For technical problems, questions and reports, write to info@scirpolistudio.com.
Open Mail →We are here to help
Let’s find
the solution.
Browse the quick answers or write to us. We will respond with practical guidance, without asking for data we do not need.
Premium purchases
Restore purchases from the app. Apple handles charges, renewals and refunds.
Apple Support →Clear privacy
Meals, weight and targets stay on your device and are not accessible to support.
Read the policy →Quick answers
Frequently asked questions
My Premium features are not active. What should I do?
Check your connection, open Settings → TDEEzy Premium and tap Restore Purchases. You must be signed in with the same Apple Account used for the purchase. Never send us passwords or sign-in credentials.
How do I manage or cancel the Annual subscription?
Apple manages subscriptions, renewals and payments. You can change them in your Apple Account settings or follow the official Apple guidance. Lifetime is a one-time purchase.
Meal Coach cannot generate my meal.
Read the solver suggestions: your selection may contain too much fat, protein sources that are too rich, or too few carbohydrates for the target. Try replacing one food, choosing a leaner source or adding the missing category. The solver avoids unrealistic quantities.
Can I use my own food catalogue CSV?
Yes. Open Settings → Food Engine, where you will find the format, header, separator, limits and import procedure. Your catalogue stays on the device, does not alter the original bundled file and can be removed at any time.
I have a BMR value measured by a professional.
You can use it as your starting point in Settings → Plan & Goals → Calculation Data → Manual BMR. Your energy needs will be recalculated without starting from the Mifflin–St Jeor formula.
How do Apple Health and permissions work?
TDEEzy only accesses the categories you authorise in Apple’s system screens. You can change permissions in the Health app settings. If you deny access, features unrelated to HealthKit continue to work.
Notifications are not arriving.
Check the days and times under Settings → Reminders, then make sure iOS allows TDEEzy notifications. Focus modes and Scheduled Summary may affect delivery.
Where is my data stored?
Your plan, diary, water, weights and preferences remain in the app’s local database. There is no TDEEzy account, and support cannot view or recover this data remotely. Read the Privacy Policy for details.
Still need
an answer?
Tell us your TDEEzy version, iPhone model, iOS version, the steps that trigger the problem and — if useful — attach a screenshot. Do not include your Apple ID, passwords, health data or diary contents.
Contact info@scirpolistudio.com